FAQ

Frequently Asked Questions

The Corfu Holiday Palace Luxury Hotel & Resort offers the perfect setting for rare moments of romance, adventure, and excitement in Corfu Greece.

The Corfu Holiday Palace holds a truly unique location in Kanoni, in the outskirts of Corfu Town and the airport. The hotel offers a wide range of facilities and services, a private beach accessible by an inclined elevator, a health club with indoor heated pool, shops, an outdoor  sea water swimming pool , multiple bars, a four lane bowling alley and two tennis courts amongst others. The rooms are also nicely decorated and equipped with all amenities including satellite television and individual air conditioning. This elegant and sophisticated hotel is ideally located within a short distance from Corfu town, while offering a resort-like concept.

Are children welcome at the hotel?

Children of any age can stay at the hotel as long as they are accompanied by an adult. An adult is considered to be those aged 18 years and above.

Is Wi-Fi available at the hotel/in the room?

WiFi is available free of charge in public areas and up on extra charge 3 euro per day in the rooms.

Can I bring my pet?

In  Corfu Holiday Palace pets are welcome in the room type Bungalow. There is a fee of 10-30,- €. Please note that for hygienic reasons pets are usually not allowed in the gastronomic and spa areas.

What are the reception opening hours?

The reception is open 24 hours and our colleagues will be at your service day and night.

Is parking available at the hotel?

Corfu Holiday Palace Hotel  have sufficient parking spaces. Two levels underground  parking in front of reception and an open space parking next to tennis courts.

At what time is check-in & Check-out?

Generally hotel rooms are available from 3pm for Check-in and the Check -out is 12:00 noon.

Can I pay for another guest's room (a friend, family member or co-worker, etc.) with my credit card?

Yes, you may pay for another guest’s room with your credit card. Simply complete the Corfu Holiday Palace Hotel credit card authorization form, sign it and fax it to the hotel or E-mail it to reservations@corfuholidaypalace.gr . The hotel fax number is +302661036551. We require customers to submit this form for their own credit card protection.

Will I be guaranteed that my room will have the bed type, view or location I requested?

When making a reservation online, you can select a bed type specific room (such as Villa “Bella Vista” Sea View). Choices vary depending on availability. You will also be able to note your smoking preference, type in comments and make additional requests, such as asking for a crib or rollaway bed.

Corfu Holiday Palace Hotel is committed to accommodating room type preferences and requests. Occasionally, we receive more requests than are available. If this happens, every effort will be made to meet your room preferences and you will be upgrated to the next room type.

What is a "non-refundable" or "free cancellation"?

Every room has a different policy set to it .

  • A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation.
  • Free cancellation means you can change or cancel your booking free of fees or within a booking window, if done within time period set. This is written in the room conditions and in your confirmation (for example “Cancel up to x days” or “Cancel before dd/mm/yy hh:mm”).

What's the difference between a Double room and a Twin room?

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the ‘Special Requests’ box during the booking process

I am entering my credit card details, when will I pay?

The payment process for your stay varies based on the rate plan you selected. You can check how you will be charged for your stay in your confirmation letter.

How do I know my reservation is confirmed?

As soon as you have completed the booking process the confirmation page appears. We also email a copy of this confirmation to you. Your confirmation includes all of your reservation details, as well as a booking number.

Can I make a reservation without a credit card?

A valid credit card is needed to guarantee your reservation.You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.

What does the price include?

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. Facilities mentioned with * are up up on extra charge.

I need help completing my reservation

For help making reservations online or navigating corfuholidaypalace.gr, email our Reservations desk. Please provide as much detail as possible regarding the specific problem you are having, including the path taken and any data entry you may have performed prior to the error. This will help us recreate the issue and provide the best solution.

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